724-776-4646Cranberry Township, PAMon–Fri · 8:30 AM–4:30 PM ET

Claims guidance

A clear next step after a loss.

For immediate danger or an emergency, call 911. When you’re safe, follow your insurer’s claim-reporting process. Our agency can help you find the right contact.

Find your carrier belowCall the agency

Start with safety. Then gather the details.

  1. Get to a safe place

    Seek emergency help when needed. Avoid entering damaged or unsafe areas.

  2. Record what happened

    When safe, gather the date, location, photos, involved-party details, and any report number. For property damage, keep receipts for necessary temporary measures.

  3. Contact your carrier

    Have your policy number and a description of the loss ready. Follow the carrier’s instructions and keep your claim number for follow-up.

This is general preparation guidance. Your carrier will explain its reporting process and evaluate coverage under your policy. Property claim preparation · Auto claim preparation.

Reporting & follow-up

Reach your insurance company.

Agency email and service forms are reviewed during office hours. They are not emergency claim-reporting channels. Auto-Owners asks customers to contact their independent agent first; its after-hours line is listed above.

Already have a claim?

For a status update, start with the assigned claim handler. If you need help finding the right contact or understanding what information is being requested, reach out to our agency.

Request agency claims assistance

A local team. A real conversation.

Let’s take the next step together.

Questions about coverage or an existing policy? We’re here to help.

Call 724-776-4646Contact the agency